Girls Love Ponies clothing and accessories
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Delivery Information 

Packaging

Your parcel will arrive securely wrapped, using the minimum amount of packaging possible. For example, we choose not to wrap our clothing in plastic bags, as this is not necessary providing the outer packaging is secure and waterproof.  We do want to ensure that your order is protected during delivery and meets your expectations on arrival.  We prefer to use recycled tissue paper and seal this with a Girls Love Ponies sticker - so that your order looks attractive when you receive it, but you are not left with waste packaging (which, after all, has to be paid for somewhere along the line).

This helps us to keep our costs down and keep our delivery charges as low as we can, as our packages are smaller and lighter.  We always use recycled packaging, as the impact on the environment is far less using recycled products.  All of our plastic and paper packaging can be further recycled.  We often try out new packaging products and would be interested to hear any feedback you may like to give us about our packaging. This helps us to meet our aims of keeping the carbon footprint of our business as low as possible.  

Finally, many packages are small enough to fit through your letterbox - which means you do not have to wait in all day for delivery, or come home to find that the postman has tried to deliver the parcel and you have missed the delivery!

Delivery timescales

We aim to process and send your order as quickly as possible.  We usually manage to post out parcels within 24 hours of receiving your order.  If we are unable to despatch your order within 48 hours we will send you an email to let you know and tell you when to expect delivery.  For next day delivery, please order before 3pm.

Delivery charges

There are a number of delivery options available.  We use Royal Mail for all our deliveries. To calculate the delivery charge on your order, click the 'Estimate Shipping and Tax' button and the delivery charges will be shown for you before you finally checkout, so you know how much you can expect to pay.

Here is a summary our delivery services and charges:

Standard First Class delivery: £3.50 for delivery to addresses in UK Mainland, Scottish Highlands, Northern Ireland and the Channel Islands

Guaranteed Next Day delivery (excluding Saturdays). There are 2 options available, either delivery before 1pm or before 9am.  These guaranteed delivery options cover most of the UK with a few exceptions which can be found on the Royal Mail website or by contacting us.

Republic of Ireland and Europe: from £3.95. The actual price depends on the size and weight of your parcel.

The rest of the world: prices for delivery start from £2.95 for a Surface Mail delivery and from £4.50 for Airmail. Again, this depends on the size and weight of the parcel. Please contact us when ordering to get an estimate of delivery timescales.

 

Alternative Delivery address 

We can deliver to an alternative address if you are not likely to be at home when your parcel arrives - just complete the details in the appropriate section during the Checkout process.  You can also give us extra information about delivery, for example, if you would like us to take the parcel to a neighbour's house if you are not in. 

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